FAQ & Site Info
I am always happy to answer your questions. You may email me at email@example.com or call us at 319-855-5003 I will try to answer you within 24-48 hours after I receive your email.
We charge sales tax only in Iowa, and the tax rate is 6.00%
Most items are shipped within 7 to 10 Business Days after payment is received. Items are ordered from the manufacturer after cleared payment is received. If paying by Personal Check, checks will be held for 10 Business Days before the item is ordered through our manufacturer. Please allow extra deliver time in this case. There may be times when an item is on back order or we are waiting for a shipment to come in from Italy. In that case we will notify you and you will have your choice of waiting for the item to come in or ask for a full refund. Please remember some items are shipped directly from the manufacturer.
Most our orders go through US Postal Mail, Priority & Insured. There are times that UPS or FedEx may be used especially when shipping larger items. If you need an item sent overnight express mail or 2 day delivery please contact me at firstname.lastname@example.org for a price on upgraded delivery. Shipping to Canada - Global Express w/Tracking & Insurance - $25.00
Please email us at email@example.com regarding this matter. Be sure to include your order number and the items in questions. We will investigate the matter once we have received the request.
Canada Shipments - Global Express w/Tracking & Insurance - This is the only shipping method we will use to ship to Canada due to many packages recently being lost during shipping. Shipping Cost - $35.00 If you are a Canadian resident, we will invoice you for the shipping charges separately through Paypal or Google Checkout after you have placed your order. Shipping invoice is due upon receipt. We do ship to certain other countries at this time. However, it should be noted that most countries have a very strict policy on Customs and Imports from the US. The customer is responsible for all taxes, Custom fees and import fees that may be assessed. If a shipment is lost in the foreign postal system we are not responsible since our US Postal Service does not insure out of country items. Please write to firstname.lastname@example.org to inquire if an item can be shipped to your country and what the total shipping and handling charge would be before placing an order. Shipping Fees are non-negotiable.
We strive to exceed your expectations, therefore if you are not satisfied with an item that you have purchased, you may return the item within 14 days of delivery for a full refund of the purchase price, minus the original & return shipping charges. Please contact me prior to returning items by email for further instructions and the return shipping address. Returns must be authorized within 3 days of your receipt of the item(s) and sent back within 14 days. You must contact me within 3 days of receipt to obtain a return authorization or your return will not be accepted. Returns will be issued in the same method in which payment was originally received, usually within 5-7 days of receiving your jewelry return. If your item is a special or custom order (Example: custom sized rings or jewelry that has stones being custom set) then your item is non-returnable and non-exchangeable. We recommend, also, that you insure your package fully when sending, as we cannot be held responsible for any loss or damage on returned items. For all returned or exchanged items, we recommend using Fed Ex or UPS, or insured US Post. Please keep all mailing receipts until the credit or exchange has been completed. You may return your item for a refund of product purchase price or exchange (minus original & return shipping charges). The item must be returned in good condition, and in original boxes with all paperwork, parts and accessories to insure full credit. Your return MUST include a copy of your Invoice or Packing slip and a return authorization number to receive proper credit. To receive a RMA (Return Merchandise Authorization) number, e-mail me. Provide your invoice number. Any unauthorized returns, special orders, Custom sized Rings,customized or merchandise altered/damaged in any way will not be accepted. A Restocking Fee of 15% will be charged on returns unless the item was sent in error by us. Original Shipping Charges may be refunded if a different item was sent to you in error by us or the item is damaged. Please notify me within 24 hours of receipt if any items are damaged, missing or a different item was sent to you in error. All items are carefully inspected prior to shipping. Items returned after 14 days will not be accepted and returned back to you. Also you must contact me within 3 days to notify me of your intent to return an item. If you do not contact me within 3 days after you receive your item to obtain a return authorization your return will not be accepted and no refund will be given. Gift Baskets are non returnable and non refundable. Due to the perishable nature of food items, returns are not accepted by state law.
Sterling Silver has been used in jewelry making for thousands of years. Known for its affordability, ease of use, and trend-setting styles, silver has become widely used in today's marketplace. Silver by itself is very soft therefore, .925 Sterling Silver is composed of 92.5% silver and the other 7.5% is made up with copper, zinc or nickel. This additional percentage of metal gives Sterling Silver the durability required for jewelry, without compromising its beautiful white luster. Beautiful and durable, your Sterling Silver jewelry may tarnish with time. This is not uncommon and is not a permanent change. Tarnishing is a natural process which occurs when slight impurities in the silver react to the air. Tarnish can be easily removed with a polishing cloth or by using silver jewelry polish.
Sometimes referred to 'Platinum Plating', rhodium is part of the platinum metal family. Rhodium is commonly electroplated to white gold as well and sterling silver jewelry. It is best known for its beautiful platinum finish and allows you the look of high priced platinum at a fraction of the cost. Rhodium is electroplated over sterling silver to enhance your jewelry's durability and resistance to tarnishing. Being a part of the platinum family, rhodium is extremely hard and resists scratching. Another well known attribute of rhodium is its resistance to tarnishing. Rhodium will not tarnish and does not require polishing. There are several precautions to take with your rhodium plated jewelry. Be careful not to use abrasive cleaners or wear your jewelry when performing tasks that may cause friction with your jewelry (such as gardening). While rhodium is very durable, over time with everyday wear, the plating may wear thin and expose the sterling silver beneath. Your rhodium plated, sterling silver jewelry can be re-plated fairly cheaply and easily by your local jeweler.
Our Stainless Steel rings are made from surgical grade 316L stainless steel. Stainless steel is known for its durability, strength, and neutrality. Stainless steel will not tarnish and does not react to most skin types. Stainless Steel can be finished with a brushed or highly polished finish. When highly polished, it takes on a mirrored effect equal to that of platinum. Our stainless steel rings come plain or set with stones.
Titanium alloy is a man made material used in everything from aircraft to heart valves. Known for its superior strength and light weight, titanium is an optimal choice for men's jewelry. Completely neutral, titanium will not react with even the most sensitive of skin types. Our titanium jewelry is designed to be worn everyday and last a lifetime with minimal signs of wear.
No, we do not operate a physical store. We are strictly an online store/business.
Yes we do. We sell limited items here on Ecrater. To view our full online catalog of item please visit our official website at: www.midwestfamilyjewelry.com