FAQ & Site Info
Terms of ServiceGuarantee: We guarantee that our merchandise is free of manufacturing defects. Please do not hesitate to contact us about any problem you may have with our products. Customer Satisfaction has been the backbone of our success. Our business philosophy is very simple--we strive to treat you, the customer, the way we ourselves would like to be treated. That means: honest prices (no fake sale prices or bogus claims), well-made merchandise, detailed product descriptions, first-rate customer service, secure ordering, a guarantee of satisfaction, and protection of personal information (such as email addresses and credit card data). .
Payment: Payment is expected within 7 days if paying by Personal Check or Money Order. If your Personal Check or Money Order is not received within 7 days from the order date, we will have to cancel the order. If you would still like to purchase the item again you can re-order it by visiting our website at www.midwestfamilyjewelry.com or here on our Ecrater store.
We accept Visa, Mastercard, Discover, American Express and Paypal. Paypal is our preferred method of Payment.
Money Orders and Checks also excepted. All Checks are held for 10 Business Days before Shipping. It takes our bank approximately 7 to 10 Business Days for your check to clear. Once checks are cleared, your item will be shipped or ordered through our distributors.
Shipping: All orders are immediately processed after cleared payment and usually shipped within 7 to 10 Business Days; however, there may be times that a popular item may be back ordered. In this case you will be notified and have the option of waiting for the item to come back into stock or receiving a full refund of your purchase price. You will also be notified of any delay in shipping. Please remember some items are shipped directly from the manufacturer.
Canada Shipments - Global Express w/Tracking & Insurance - This is the only shipping method we will use to ship to Canada due to many packages recently being lost during shipping. Shipping Cost -$35.00.
Shipping fees are non-negotiable.
Tracking: When your item is shipped, you will be notified and provided with a tracking number. Please remember, you will be kept notified of the status of your order, delays, problems, or back ordered items.
Return Policy - We stand behind every purchase with our Guarantee Of 100% Satisfaction. If you are not completely satisfied with any item you order, we will either replace it or provide you with a full product refund within 30 days of your order, excluding original shipping and handling charges & return shipping charges. You must notify us within 10 days of receipt of your item with your intent to return it and obtain a return authorization or your return will not be accepted. All items returned must be in new, unused condition in original manufacturer's packaging. Credit will be issued on the returned item for the original purchase price only. (We are responsible for Return shipping cost).
Please read item description for more specific information on Returns. Always contact us prior to returning an item at email@example.com or firstname.lastname@example.org before returning an item for further instructions and the Return Shipping Address and if needed a Return Authorization Number. Once the item is received, your refund will be processed minus Original and Return Shipping Charges. If item was paid through Paypal, it will be refunded through Paypal. Any item returned after 30 Days will not be accepted and returned to you. Custom sized rings or any special order item that has been specifically sized or made for you is non-returnable & non-exchangeable.
(Please Read our Return Policy in our FAQ section).
Terms and Conditions
Prices are subject to change without notice. While we strive to produce an error free online catalog, we are not responsible for typographical or pictorial errors or errors due to changes in manufacturer's specifications. We reserve the right to refuse any order.
Got questions? Problems with the site? Suggestions for jewelry you want but couldn't find? Well, you've come to the right place.
If you have any additional questions that aren't answered here, feel free to ask. Write to us at: email@example.com or firstname.lastname@example.org
Most emails are answered within 24 - 48 hours.
While we strive to accurately describe and price our products, errors occasionally happen. As soon as we catch an error, we will correct it, but occasionally we may miss one. In such cases, please understand that we reserve the right to cancel any order, prior to shipping, which is based on an error in pricing or description of a product.
Sales tax of 6% is charged to orders shipped to a Iowa address. No sales tax is charges to an address outside of Iowa.